Refund Policy

We want you to be completely satisfied with your purchase.

Returns

Customers may request a return within 30 days of receiving the product.

To be eligible for a return:

  • The item must be unused and in original packaging

  • Proof of purchase is required

Non-Returnable Items

The following items are not eligible for return:

  • Customized products

  • Damaged items caused by misuse

  • Clearance or final sale items

Refunds

Once your return is received and inspected, we will notify you regarding approval or rejection of your refund.

Approved refunds will be processed to the original payment method within 5–10 business days.

Return Shipping

Customers are responsible for return shipping costs unless the product arrives damaged or defective.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery.Please contact our Customer service at to get the return address.

– Email：Bonnie@foovv.com

– Phone: + 86-159 1971 3829